We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below.
Business Shipping Hours:
Monday – Friday, 9AM – 12PM CST, excluding national holidays. We see clients everyday and staff personally wraps and ships orders during work days.
All hair systems take 15-30 days to complete. Hair systems are shipped once customer approves color, cut, and style. Tracking information is sent the following business day.
Once the hair system is completed. It's then handed off to Cecilia at The Upper Hand Salon in River Oaks Houston, TX. Client has to approve hair system before shipping occurs.
Hair systems ordered after company hours will be processed the next business day. Items ordered on weekends, will be processed the following Monday.
All items are shipped FedEx Express and a signature is required upon delivery.
$40 Non Continental America
Expedited Shipping Policy
For any reason your hair system is behind schedule and needed on a specific date, the client will need to pay for expedited shipping. Invoice will get sent to e-mail on file. All hair systems, color, and styling are done on schedule and the schedule can get interrupted due to natural disaster, sickness, and closings. We ask clients to design and/or order hair systems months in advanced to when needed.
FedEx Expedited Shipping Policy
FedEx 2Day is a guaranteed 2 business day delivery service. Our FedEx expedited shipping option does not deliver on the weekends. Orders shipped on Thursday will be delivered on Monday. Orders shipped Friday will be delivered Tuesday. We do not ship on weekends.
If customs charges occur please note that you, the buyer, is 100% responsible for the fees. We, the seller, is not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.
For international orders, if your package is unclaimed and returned back to us, we will not refund the amount of the products and will not refund shipping cost. An invoice will get sent to buyer to re-ship.
We do not provide a return shipping label within our packaging as return international shipments are the customer’s responsibility. TCC Hair Loss Clinic is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to TCC Hair Loss Clinic.
Texas shipments pay 8.25% sales tax at the time of checkout. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states. (TAX FREE ON ALL ORDERS THE MONTH OF 01/2020)