Shipping Policy

We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below.

Business Shipping Hours:

Monday – Friday, 9AM – 12PM CST, excluding national holidays. We see clients everyday and staff personally wraps and ships orders during work days.

All hair systems take 15-30 days to complete. Hair systems are shipped once customer approves color, cut, and style. Tracking information is sent the following business day.

Once the hair system is completed. It's then handed off to Cecilia at The Upper Hand Salon in River Oaks Houston, TX. Client has to approve hair system before shipping occurs.

Hair systems ordered after company hours will be processed the next business day. Items ordered on weekends, will be processed the following Monday.

All items are shipped FedEx Express and a signature is required upon delivery. 

Shipping Cost

$20 America 

$40 Non Continental America 

$80 International

Expedited Shipping Policy

For any reason your hair system is behind schedule and needed on a specific date, the client will need to pay for expedited shipping. Invoice will get sent to e-mail on file. All hair systems, color, and styling are done on schedule and the schedule can get interrupted due to natural disaster, sickness, and closings. We ask clients to design and/or order hair systems months in advanced to when needed. 

FedEx Expedited Shipping Policy

FedEx 2Day is a guaranteed 2 business day delivery service. Our FedEx expedited shipping option does not deliver on the weekends. Orders shipped on  Thursday will be delivered on Monday. Orders shipped Friday will be delivered Tuesday. We do not ship on weekends.

International Shipping 

If customs charges occur please note that you, the buyer, is 100% responsible for the fees. We, the seller, is not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.

For international orders, if your package is unclaimed and returned back to us, we will not refund the amount of the products and will not refund shipping cost. An invoice will get sent to buyer to re-ship.

We do not provide a return shipping label within our packaging as return international shipments are the customer’s responsibility. TCC Hair Loss Clinic is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to TCC Hair Loss Clinic.

Sales Tax

Texas shipments pay 8.25% sales tax at the time of checkout. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states. (TAX FREE ON ALL ORDERS THE MONTH OF 01/2020)

    1. Can I order a hair system online?  

      Yes. Click pre-designed hair systems or design a hair system from scratch from our site. We'll send you an invoice within the hour to complete your pre-order purchase. You can also give us a call to talk details

    2. What makes a hair system different than a wig? 

       Our hair systems matches your skin complexion, has custom hair texture, custom hair color, and custom styling. You can also change your hair color, hairstyle, and hair texture after your hair system is made. Hair systems also last a minimum 2 years, can get washed daily, withstand heat daily, and multiple chemical dye applications. Traditional wigs cannot do this. 

    3. How long does the hair system last?

      Full hair systems last a minimum of 2 years if properly maintained. Half hair systems (toppers) last 9-12 months with required maintenance every 2-3 months. Half hair systems are not sold online

    4. How do I provide my scalp measurements online? 

      We'll send you an e-mail to set up a virtual consultation and instructions to measure your scalp once purchased

    5. Can I select XS, S, M, L cap size instead of providing custom measurements? 

      Yes. We'll send you a size chart to ensure you have the best size once purchased

    6. How often can I wash my hair system?

      As often needed however, we suggest once per week and bi-monthly depending on color (blonde/pastels)

    7. Q: What activities can I do in my hair system?

      You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE

    8. Q: Is this surgical? 

      No. Everything with our clinic is non-surgical