Returns & Exchange

For safety reasons, we do not accept refunds and or exchanges. Clients suffer hair loss for many different reasons. Reasons include lice and trichotillomania. Online purchases do not require clients to explain hair loss reasoning and because of this, whether purchased in office or online refunds and exchanges are not accepted.

When purchasing, remember you cannot return or exchange your hair system. All clients whether purchased online or in office are under a 2 year warranty. We correct hair color, haircut, scalp (cap) size, skin color, and hair texture if needed. 

We do not accept returns or refunds. Please read our Customer Agreement

  1. All banks are aware of our policy 
  2. All cash purchases in office have no refund stated on receipts 

We do not accept exchanges. All clients whether purchased online or in office are under a 2 year warranty. We correct hair color, haircut, scalp (cap) size, skin color, and hair texture if needed.

Please note that all returns to the company should have insurance for the exact cost. Clients are responsible for all cost if lost or stolen when returning back to TCC Hair Loss Clinic for corrections at 2323 S Voss Road 125-A Houston, TX 77057

For more information, please contact Customer Service team by phone at (781) 613-3816, Monday to Friday from 9AM to 5PM CST or by email at

    1. Can I order a hair system online?  

      Yes. Click pre-designed hair systems or design a hair system from scratch from our site. We'll send you an invoice within the hour to complete your pre-order purchase. You can also give us a call to talk details

    2. What makes a hair system different than a wig? 

       Our hair systems matches your skin complexion, has custom hair texture, custom hair color, and custom styling. You can also change your hair color, hairstyle, and hair texture after your hair system is made. Hair systems also last a minimum 2 years, can get washed daily, withstand heat daily, and multiple chemical dye applications. Traditional wigs cannot do this. 

    3. How long does the hair system last?

      Full hair systems last a minimum of 2 years if properly maintained. Half hair systems (toppers) last 9-12 months with required maintenance every 2-3 months. Half hair systems are not sold online

    4. How do I provide my scalp measurements online? 

      We'll send you an e-mail to set up a virtual consultation and instructions to measure your scalp once purchased

    5. Can I select XS, S, M, L cap size instead of providing custom measurements? 

      Yes. We'll send you a size chart to ensure you have the best size once purchased

    6. How often can I wash my hair system?

      As often needed however, we suggest once per week and bi-monthly depending on color (blonde/pastels)

    7. Q: What activities can I do in my hair system?

      You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE

    8. Q: Is this surgical? 

      No. Everything with our clinic is non-surgical