Policy

Refunds

Due to the nature of the product we do not extend refunds or exchanges. We work with clients on alterations, style, and color changes after purchase

Exchanges
Clients cannot make exchanges. All hair systems are unique and not equal to one another.

Purchasing
Checks from foundations, organizations, and or people are not accepted to our clinic. Please purchase hair system online or in office. Purchasing from TCC Hair Loss Clinic both online and in office indicates you abide by our no refund and exchange policy. 

Color, Cut, & Style
All in office clients are required to sit with Cecilia at The Upper Hand Salon River Oaks for a 15 minute color consultation. Due to the nature of this service, we work with clients to alter any corrections that are needed. Color correction is free within 24 hours of completion communication. During this 24 hrs window, we show clients videos and pictures of their hair system for approval. Communication is via e-mail. After this time window, clients are responsible for cost. Color corrections get re-added to color schedule which may extend completion time. Online clients shop exact hair color of hair systems shown.

Data Retention
Credit card information is kept within the application and not with TCC Hair Loss Clinic. Clients purchasing additional products at a later date will need to provide payment information again.

Rush Orders
Rush orders of any kind are not permitted.

Time
Allocate 2-3 months for your hair system to complete. Covid-19 could cause interruption in hair retrieval, shipping, and materials used. We communicate any interruption which could cause delay extending ETA. Refunds are not honored if ETA is missed.

Delivery
All hair systems require signature upon delivery. Clients are to work with carrier to change delivery location and signature as we do not re-route or ship packages without signatures required.

In-office and pick up are available but an appointment is required. Note: salon pickup could trigger additional cost if changes outside of original hair system design is made.

Damages
If client damages hair system inside or outside the clinic it's on the client to replace at a cost and not THLC. Damage example include and not exclusive to: rips and tears, bleach, burns, alterations, heat damage, color damage. 

In-Office Consultation
Clients cannot fit on hair systems with open sores or uncleaned scalp. Items sold in office are sold as is.  

Monthly Payment
Clients can pay 50% and the remaining balance is paid monthly interest free. Once 50% is paid, hair system is shipped or ready for pick up at date given. Three missed payments result in collections. Please contact THLC to discuss payment interruptions.

I agree to THLC Policy (Online shoppers must check policy agreement at checkout)

Print Signature: _______________________________ Date: _________________

Signature: ______________________________________________________________________

Updated June 27, 2021