Due to the nature of the product we do not extend refunds or exchanges. We will work with clients on alterations, style, and color changes as all clients are under a 2 year warranty.
We do not accept checks. Please purchase hair system online or in office. Purchasing from TCC Hair Loss Clinic both online and in office indicates you abide by our no refund and exchange policy. Checks from foundations, organizations, and or people are not accepted to our clinic.
TCC Hair Loss Clinic is not responsible for any irritation to human scalp from hair system. Clients receive a nylon wig cap in their care package.
Color, Cut, & Style
Due to the nature of this service. We do not offer any refunds. We will work with clients to alter any corrections that are needed. Clients are encouraged to return hair systems to our office at 2323 S Voss Road 125-A Houston, TX 77057 with insurance on the package.
Full hair systems last a minimum of 2 years and half hair systems (toppers) minimum 1 year. Each client handles their hair system differently which could alter this time span. Please see our Warranty Policy
Credit card information is kept within the app and not with TCC Hair Loss Clinic.
Rush orders require a 40% rush fee. Rush orders are completed within 15-25 days.
Allocate 30-45 days for your hair system to complete.
All hair systems require signature upon delivery. Clients will need to work with FedEx to change delivery pick-up and signature method as we do not re-route or ship packages without signatures required.
If client damages hair systems inside or outside the clinic it's on the client to replace and not the clinic. Damage example: cut scalp, bleach, burn, etc.
I do not have any open sores on scalp and hair is cleaned.
By signing below you agree to our company Policy:
By clicking the “no refund” checkbox online you agree to our company Policy:
Client Signature Date
Will the adhesive harm my hair follicles and skin?
Adhesives are for half hair systems only. Clients can still grow their hair underneath the hair system. Glues and tapes do not change the timing of hair growth.
Is it human hair?
Yes, all hair systems are created with 100% European human hair.
How often is maintenance?
Half hair systems use adhesive, we require clients to return every 2-3 months. Tape needs to get adjusted weekly or bi-monthly depending on skin e.g. oily, dry. Full hair systems, treat as you would your normal hair. If you use an adhesive on your full hair system, we ask clients to clean the hairline weekly
How long does a standard system last?
Half hair systems 9-12 months. Full hair systems 2 years when properly maintenance.
Do you recommend products if I maintain from home?
Half hair systems: Yes, ghost bond platinum glue and Hairskeen hair tape. Both are strong and gentle on the skin. Full hair systems do not require any glues or tapes. Clients are to use what they have at home on hair systems for cleaning and styling. If the hair does not feel the same after cleaning and or styling, please rinse your system with another product.
Will people stare?
No. Hair systems when applied correctly will look like your natural hair.