Due to the nature of the product we do not extend refunds or exchanges. We work with clients on alterations, style, and color changes


We do not accept checks. Please purchase hair system online or in office. Purchasing from TCC Hair Loss Clinic both online and in office indicates you abide by our no refund and exchange policy. Checks from foundations, organizations, and or people are not accepted to our clinic. 

Color, Cut, & Style

Due to the nature of this service, we work with clients to alter any corrections that are needed. Color correction is free within 24 hours of completion communication. After, clients are responsible.  

Data Retention

Credit card information is kept within the app and not with TCC Hair Loss Clinic.

Rush Orders

Rush orders of any kind are not permitted.


Allocate 4 months for your hair system to complete.


All hair systems require signature upon delivery. Clients are to work with carrier to change delivery location and signature as we do not re-route or ship packages without signatures required.

In office pick up is available. 


If client damages hair system inside or outside the clinic it's on the client to replace and not the THLC. Damage example: cut scalp, bleach, burns. 

In-Office Consultation

Clients cannot fit on hair systems with open sores or uncleaned scalp.