Policy

Refunds

Due to the nature of the product, refunds are not extended.

Exchanges
Clients can make exchanges. This may extend delivery time.

Purchasing
Checks from foundations, organizations, and or people are not accepted to our clinic. Please purchase hair system online.

Color, Cut, & Style
Due to the nature of this service, we work with clients to alter any corrections that are needed. Color correction is free within 24 hours of completion communication. During this 24 hr window, we show clients videos and pictures of their hair system for approval. Communication is via e-mail, Direct Message or text. After this time window, clients are responsible for cost. Color corrections get re-added to color schedule which may extend completion time. Online clients shop exact hair color of hair systems shown.

Rush Orders
Rush orders of any kind are not permitted.

Time
Allocate 0-1 months for your hair system to complete and ship. We communicate any interruption which could cause delay.

Delivery
All hair systems require signature upon delivery. Clients are to work with carrier to change delivery location and signature as we do not re-route and/or ship packages without required signature.

Damages
If client damages hair system inside or outside the clinic it's on the client to replace at a cost and not THLC. Damage example include and not exclusive to: rips and tears, bleach, burns, alterations, heat damage, color damage. 

Monthly Payment
Installments are offered online only. 

I agree to THLC Policy (Online shoppers must check policy agreement at checkout)

Updated November 15, 2022