Due to the nature of the product we do not extend refunds or exchanges. We will work with clients on alterations, style, and color changes as all clients are under a 2 year warranty.


We do not accept checks. Please purchase hair system online or in office. Purchasing from TCC Hair Loss Clinic both online and in office indicates you abide by our no refund and exchange policy. Checks from foundations, organizations, and or people are not accepted to our clinic. 

Scalp Material

TCC Hair Loss Clinic is not responsible for any irritation to human scalp from hair system. Clients receive a nylon wig cap in their care package.

Color, Cut, & Style

Due to the nature of this service. We do not offer any refunds. We will work with clients to alter any corrections that are needed. Clients are encouraged to return hair systems to our office at 2323 S Voss Road 125-A Houston, TX 77057 with insurance on the package. 


Full hair systems last a minimum of 2 years and half hair systems (toppers) minimum 1 year. Each client handles their hair system differently which could alter this time span. Please see our Warranty Policy

Data Retention

For clients on finance plan, credit card information is kept within the app and not with TCC Hair Loss Clinic.

Rush Orders

Rush orders require a 40% rush fee. Rush orders are completed within 15-25 days.


Allocate 25-30 days for your hair system to ship.


All hair systems require signature upon delivery. Clients will need to work with FedEx to change delivery pick-up and signature method as we do not re-route or ship packages without signatures required.


If client damages hair systems inside or outside the clinic it's on the client to replace and not the clinic. Damage example: cut scalp, bleach, burn, etc.

In-Office Consultation

I do not have any open sores on scalp and hair is cleaned.



By signing below you agree to our company Policy:

By clicking the “no refund” checkbox online you agree to our company Policy:




Client Signature                                                   Date


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    1. Can I order a hair system online?  

      Yes. Click pre-designed hair systems or design a hair system from scratch from our site. We'll send you an invoice within the hour to complete your pre-order purchase. You can also give us a call to talk details

    2. What makes a hair system different than a wig? 

       Our hair systems matches your skin complexion, has custom hair texture, custom hair color, and custom styling. You can also change your hair color, hairstyle, and hair texture after your hair system is made. Hair systems also last a minimum 2 years, can get washed daily, withstand heat daily, and multiple chemical dye applications. Traditional wigs cannot do this. 

    3. How long does the hair system last?

      Full hair systems last a minimum of 2 years if properly maintained. Half hair systems (toppers) last 9-12 months with required maintenance every 2-3 months. Half hair systems are not sold online

    4. How do I provide my scalp measurements online? 

      We'll send you an e-mail to set up a virtual consultation and instructions to measure your scalp once purchased

    5. Can I select XS, S, M, L cap size instead of providing custom measurements? 

      Yes. We'll send you a size chart to ensure you have the best size once purchased

    6. How often can I wash my hair system?

      As often needed however, we suggest once per week and bi-monthly depending on color (blonde/pastels)

    7. Q: What activities can I do in my hair system?

      You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE

    8. Q: Is this surgical? 

      No. Everything with our clinic is non-surgical