Policy

Refunds

Due to the nature of the product we do not extend refunds or exchanges. We will work with clients on alterations, style, and color changes as all clients are under a 2 year warranty.

Purchasing

We do not accept checks. Please purchase hair system online or in office. Purchasing from TCC Hair Loss Clinic both online and in office indicates you abide by our no refund and exchange policy. Checks from foundations, organizations, and or people are not accepted to our clinic. 

Scalp Material

TCC Hair Loss Clinic is not responsible for any irritation to human scalp from hair system. Clients receive a nylon wig cap in their care package.

Color, Cut, & Style

Due to the nature of this service. We do not offer any refunds. We will work with clients to alter any corrections that are needed. Clients are encouraged to return hair systems to our office at 2323 S Voss Road 125-A Houston, TX 77057 with insurance on the package. 

Longevity

Full hair systems last a minimum of 2 years and half hair systems (toppers) minimum 1 year. Each client handles their hair system differently which could alter this time span. Please see our Warranty Policy

Data Retention

Credit card information is kept within the app and not with TCC Hair Loss Clinic.

Rush Orders

Rush orders require a 40% rush fee. Rush orders are completed within 15-25 days.

Time

Allocate 30-45 days for your hair system to complete.

Delivery

All hair systems require signature upon delivery. Clients will need to work with FedEx to change delivery pick-up and signature method as we do not re-route or ship packages without signatures required.

Damages

If client damages hair systems inside or outside the clinic it's on the client to replace and not the clinic. Damage example: cut scalp, bleach, burn, etc.

In-Office Consultation

I do not have any open sores on scalp and hair is cleaned.

 

 

By signing below you agree to our company Policy:

By clicking the “no refund” checkbox online you agree to our company Policy:

 


 

 

Client Signature                                                   Date

 

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FAQs 
      1. Will the adhesive harm my hair follicles and skin? 

        Adhesives are for half hair systems only. Clients can still grow their hair underneath the hair system. The adhesive does not change the timing of hair growth

      2. Is it human hair?

        Yes, all hair systems are created with 100% European human hair

      3. How often is maintenance? 

        Half hair systems use adhesive, we require clients to return every 3-4 weeks. Tape needs to get adjusted weekly or bi-monthly depending on skin e.g. oily, dry. Full hair systems, treat as you would your normal hair. If you use an adhesive on your full hair system, we ask clients to clean the hairline weekly

      4. Can I order a hair system online?  

        Yes. Shop pre-designed hair systems HERE and contact us to design from scratch

      5. How long does the hair system last?

        Full hair systems last a minimum of 2 years if properly maintained. Half hair systems last 9-12 months with required maintenance every 3-4 weeks

      6. I haven't started my chemotherapy treatment yet, is it okay to measure my scalp considering I still have hair? 

        Yes. Get as close to your scalp as possible so you have a great fit. We suggest parting your hair the placing the measuring tape on your part

      7. How often can I wash my hair system?

        As often as needed however, each hair system has a specific wash schedule. See the product description for wash schedule

      8. What activities can I do in my hair system?

        You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE

      9. I'm a male, how can I purchase a TCC Hair System and submit measurements?

         Half hair systems require an in-office consultation for accurate measurements. Full hair systems, males will follow instructions given by our Hair Systems Specialist 

      10. I don't like my hair color, how can I get this fixed?

        All clients can get their hair systems color corrected within 24 hours. Online orders are sent images and videos to confirm hair color is correct. After the 24 hour window, clients will need to reschedule color correction and pay service fee. Please keep this in mind when designing and purchasing your hair system