At TCC Hair Loss Clinic, we are dedicated to providing exceptional care and delivering meticulously crafted custom hair systems to each of our valued clients. Our policies reflect our commitment to ensuring the highest level of satisfaction and quality throughout the process.

1. No Refunds: As each hair wig is custom-made to meet the unique needs and specifications of our clients, we do not offer refunds. This policy ensures that every product we create is tailored precisely to the individual requirements and preferences of each client, ensuring the highest level of satisfaction. We do work with clients to correct and exchange hair wigs.

2. Hair Color Adjustments: We understand the importance of achieving the desired hair color for our clients. Within a 24-hour time window from viewing the hair system, we offer complimentary hair color adjustments to ensure the perfect match. Our commitment to your satisfaction means that any necessary color adjustments during this period are covered at our expense.

3. Estimated Time of Arrival (ETA): Our production process is meticulous and time-intensive to ensure the utmost quality and attention to detail. ETAs provided to clients are estimated timelines, and while we strive to meet them, variations may occur due to the complexity of the customization process. We appreciate your patience and understanding as we work diligently to create your bespoke hair system.

4. No Rush Orders: We prioritize quality and craftsmanship, and as a result, we do not offer rush orders. Our dedication to delivering exceptional custom hair systems requires time and meticulous attention to detail. By adhering to our standard production process, we can maintain the highest level of quality and ensure that each client receives a product that meets their expectations.

5. Client Approval Process: We value your involvement in the customization of your hair system. Before shipping your order, we will not ship until you have approved the cut, color, and style of the hair system. This ensures that the final product meets your expectations and aligns with your desired look. Your satisfaction is our priority.

Our commitment to client care and our meticulous process sets us apart. We take pride in delivering custom hair systems that are tailored precisely to your needs, providing you with confidence, comfort, and natural-looking results. If you have any questions or concerns regarding our policies or your order, our dedicated team is here to assist you every step of the way.