Before the design process has been initiated, orders may be modified by contacting our Customer Service team by phone at (781) 613-3816, Monday to Friday from 9AM to 5PM CST or by email at email@example.com.
Once the design process is completed and tracking information has been initiated, orders may no longer be modified. Although we do not accept refunds, we do correct hair systems for clients underneath the 2 year warranty. Clients are to ship hair system back to our office at 2323 S Voss Road 125-A Houston, TX 77057 Please put insurance on shipment for the exact cost.
Due to the nature of the product and reasons why clients design hair systems, we do not offer refunds. Reasons for design/purchase include lice, open sores, and balding to scalp so we are unable to resell purchased items.
Will the adhesive harm my hair follicles and skin?
Adhesives are for half hair systems only. Clients can still grow their hair underneath the hair system. Glues and tapes do not change the timing of hair growth.
Is it human hair?
Yes, all hair systems are created with 100% European human hair.
How often is maintenance?
Half hair systems use adhesive, we require clients to return every 2-3 months. Tape needs to get adjusted weekly or bi-monthly depending on skin e.g. oily, dry. Full hair systems, treat as you would your normal hair. If you use an adhesive on your full hair system, we ask clients to clean the hairline weekly
How long does a standard system last?
Half hair systems 9-12 months. Full hair systems 2 years when properly maintenance.
Do you recommend products if I maintain from home?
Half hair systems: Yes, ghost bond platinum glue and Hairskeen hair tape. Both are strong and gentle on the skin. Full hair systems do not require any glues or tapes. Clients are to use what they have at home on hair systems for cleaning and styling. If the hair does not feel the same after cleaning and or styling, please rinse your system with another product.
Will people stare?
No. Hair systems when applied correctly will look like your natural hair.