Modifying or Cancelling Orders

Before the design process has been initiated, orders may be modified by contacting our Customer Service team by phone at (781) 613-3816, Monday to Friday from 9AM to 5PM CST or by email at

Once the design process is completed and tracking information has been initiated, orders may no longer be modified. Although we do not accept refunds, we do correct hair systems for clients underneath the 2 year warranty. Clients are to ship hair system back to our office at 2323 S Voss Road 125-A Houston, TX 77057 Please put insurance on shipment for the exact cost.

Due to the nature of the product and reasons why clients design hair systems, we do not offer refunds. Reasons for design/purchase include lice, open sores, and balding to scalp so we are unable to resell purchased items.

    1. Can I order a hair system online?  

      Yes. Click pre-designed hair systems or design a hair system from scratch from our site. We'll send you an invoice within the hour to complete your pre-order purchase. You can also give us a call to talk details

    2. What makes a hair system different than a wig? 

       Our hair systems matches your skin complexion, has custom hair texture, custom hair color, and custom styling. You can also change your hair color, hairstyle, and hair texture after your hair system is made. Hair systems also last a minimum 2 years, can get washed daily, withstand heat daily, and multiple chemical dye applications. Traditional wigs cannot do this. 

    3. How long does the hair system last?

      Full hair systems last a minimum of 2 years if properly maintained. Half hair systems (toppers) last 9-12 months with required maintenance every 2-3 months. Half hair systems are not sold online

    4. How do I provide my scalp measurements online? 

      We'll send you an e-mail to set up a virtual consultation and instructions to measure your scalp once purchased

    5. Can I select XS, S, M, L cap size instead of providing custom measurements? 

      Yes. We'll send you a size chart to ensure you have the best size once purchased

    6. How often can I wash my hair system?

      As often needed however, we suggest once per week and bi-monthly depending on color (blonde/pastels)

    7. Q: What activities can I do in my hair system?

      You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE

    8. Q: Is this surgical? 

      No. Everything with our clinic is non-surgical