THLC Hair Replacement - FAQs – TCC HAIR LOSS CLINIC

Half wefts and full lace hair systems are the two types of systems we design. Half weft systems have wefts in the back. This system ships in 1 month. Full lace systems do not have wefts. This system type ships in 7 months. Learn more here
Eastern Europe from trade.
1-2 years depedning on how you maintain it.
Yes. Recommended for children ages 5+. Select size XS.
Yes. Submit a picture of the hair cut, color, and style to our email address. An invoice will get sent via email.
Call the office to learn which options are in stock. Please note, may not have your head size and/or skin complexion. Both are imperative for a perfect fit. These systems are used as demos for virtual consultations but have not been worn by anyone

Yes. Please call or email to order this hair system type. Please note, this hair system takes 6-7 months to develop.
You can partake in all physical activities. For extra confidence while doing physical activities, use double sided tape or clear glue for wigs along the hairline.
All clients are sent images and videos to confirm hair color is correct before shipping. After 24 hours of this confirmation, clients are responsible for the color correction cost.
No. Orders are worked by the FIFO method - first in, first out.
Inside the hair system are straps and hooks, adjust both for a tighter fit. If the hair systems still feels loose, call the office to confirm return to make it smaller. This fix takes 1-2 months.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 10-30 business days.

International shipping could take up to 14-35 business days.

Due to high volume orders, shipping times could be longer than usual.
*Please note, full lace hair systems take 6-7 months to ship. Both domestic and international.
$20 America
$40 Non continental America
$80 International
Overnight shipping is a one off cost on the client.
We offer free shipping during promotions.

Yes, we ship all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
We ship everywhere in US, MX, and CA via FedEx. Inetrnational shipping locations may vary due to US boarder santcions and FedEx.
If located outside of US, contact us with your mailing address to confirm we ship to your area.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 24 hours of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Due to the nature and custimization of the product, we do not offer refunds. We work with clients to correct any issue. Color jobs are confirmed by client (via video and picticure) before shipping. Color corections after shipment will be a cost on the client.

Please enquire for more information about our Refund policy.
Refunds are not offered. We work with clients to correct hair systems.
In the case when the product and packaging are unopened and undamaged, you are eligible for hair system correction.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

In the case when a product has been damaged by the carrier, all hair systems are insured and we will correct it. You are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, the cost of the return shipping is handled by the customer.

TCC HAIR LOSS CLINIC