1. COVID-19 Rules 

        All clients are required to wear a mask inside the building and inside the office. 

        Clients are asked to bring only one guest if needed. Guest will wait in waiting area in office unless called in to aid during consult. 

        We are paperless. All clients will be e-mailed the necessary documents during consultation. 

        Hair Systems Specialist will wear gloves when touching clients scalp.

      2. What is the difference between full scalp and half scalp + half wefts? 

        A full scalp - you can part the hair system anywhere and see a "scalp". Half Scalp + half wefts, you can part the hair system from ear to ear and forward and see a "scalp". The back area is created with wefts. 

        Males do not have the option for half scalp + half wefts. 

        All hair systems are created with the top 5% quality virgin hair from Europe.

      3. Will the adhesive harm my hair follicles and skin? 

        Adhesives are for half hair systems only. Clients can still grow their hair underneath the hair system. The adhesive does not hinder hair growth

      4. Is it human hair?

        Yes, all hair systems are created with 100% European human hair

      5. How often is maintenance? 

        We require clients to return every 3-4 weeks for half hair systems. The adhesive used needs to get changed weekly or bi-monthly depending on skin e.g. oily, dry

        Full hair systems, do not require maintenance as no adhesive is used. Clients can put on/off full hair systems without our assistance. If you use an adhesive on your full hair system, we ask you to clean the hairline weekly with a warm cloth

      6. Can I order a hair system online?  

        Yes. Shop pre-designed hair systems HERE and contact us to design from scratch

        If you need a monthly payment arrangement, use CODE: MONTHLY for 50% off. We will contact you with your payment schedule and contract. Call ahead of time to ensure you qualify as we do not provide refunds. 

      7. How long does the hair system last?

        Full hair systems last a minimum of 2 years if properly maintained. Half hair systems last 9-12 months with required maintenance every 3-4 weeks

      8. I haven't started my chemotherapy treatment yet, is it okay to measure my scalp considering I still have hair? 

        Yes. Get as close to your scalp as possible so you have a great fit. We suggest parting your hair the placing the measuring tape on your part. 

        Clients visiting the office get a 3D scan done.

      9. How often can I wash my hair system?

        As often as needed however, each hair system has a specific wash schedule. See the product description for wash schedule

      10. What activities can I do in my hair system?

        You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE

      11. I'm a male, how can I purchase a TCC Hair System and submit measurements?

         Half hair systems require an in-office consultation for accurate measurements. Full hair systems, males will follow instructions given by our Hair Systems Specialist 

      12. I don't like my hair color, how can I get this fixed?

        All clients can get their hair systems color corrected within 24 hours. Online orders are sent images and videos to confirm hair color is correct. After the 24 hour window, clients will need to reschedule color correction and pay the full service fee. Please keep this in mind when designing and purchasing your hair system

      13. Do you take walk-ins? 

        Yes, visit us today! We ask that you come alone or your guest will have to wait in lobby at elevators.

        Hair Systems Specialist sometime leave the office at 2 PM to reduce Covid-19 exposure. It is always safe to book your appointment online HERE