FAQ
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Half wefts and full lace hair systems are the two types of systems we design. Half weft systems have wefts in the back. This system ships in 1 month. Full lace systems do not have wefts. This system type ships in 7 months. Learn more here
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South America from trade.
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1-2 years depedning on how you maintain it.
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Yes. Recommended for children ages 5+. Select size XS.
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No. However, some clients in the Houston, TX area have the opportunity to sit with our stylist and pick up order from salon.
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Yes. Please call or email to order this hair system type. Please note, this hair system takes 6-7 months to develop.
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You can partake in all physical activities. For extra confidence while doing physical activities, use double sided tape or clear glue for wigs along the hairline.
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All clients are sent images and videos to confirm hair color is correct before shipping. After 24 hours of this confirmation, clients are responsible for the color correction cost.
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No. Orders are worked by the FIFO method - first in, first out.
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Inside the hair system are straps and hooks, adjust both for a tighter fit. If the hair systems still feels loose, call the office to confirm return to make it smaller. This fix takes 1-2 months.
Shipping & Delivery
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Shipping is based on the hair system type you order. ETA for weft hair systems is 0-1 month. ETA for full lace hair systems is 7-8 months.
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Yes, via FedEx.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 24 hours of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Returns & Refunds
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Due to the nature and customization of the product, we do not offer refunds. We work with clients to correct any issue. Exchanges could happen. Clients have 30 days after purchase to contact us.
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Refunds are not offered. We work with clients to correct and exchange hair wigs.
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When an order includes free shipping, the cost of the return shipping is handled by the customer.