Delivery

Orders placed on www.tcchairloss.com and in office can be delivered both domestic and international. TCC Hair Loss Clinic does not ship to P.O. Box, APO/FPO address, or UPS pick-up locations. We deliver to hotels for brides and emergency cases only.

*Please note that a signature confirmation is required for all www.tcchairloss.com orders over $500

Delivery timelines will apply from the order shipment date. Orders placed Monday through Friday are reviewed, designed, and shipped 30-45 days after order is placed. Orders placed on weekends and bank holidays will be processed on the following business day.

Orders are delivered Monday through Saturday, where Saturday delivery service is available. Sunday and holiday delivery is not available.

For security reasons, we do not allow the rerouting of the packages. For orders requiring signature on delivery FedEx will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our office at 2323 S Voss Road 125-A Houston, TX 77057. Clients will get notified of the return and requested to either pick-up in office or request re-shipment.

FAQs 
    1. Can I order a hair system online?  

      Yes. Click pre-designed hair systems or design a hair system from scratch from our site. We'll send you an invoice within the hour to complete your pre-order purchase. You can also give us a call to talk details

    2. What makes a hair system different than a wig? 

       Our hair systems matches your skin complexion, has custom hair texture, custom hair color, and custom styling. You can also change your hair color, hairstyle, and hair texture after your hair system is made. Hair systems also last a minimum 2 years, can get washed daily, withstand heat daily, and multiple chemical dye applications. Traditional wigs cannot do this. 

    3. How long does the hair system last?

      Full hair systems last a minimum of 2 years if properly maintained. Half hair systems (toppers) last 9-12 months with required maintenance every 2-3 months. Half hair systems are not sold online

    4. How do I provide my scalp measurements online? 

      We'll send you an e-mail to set up a virtual consultation and instructions to measure your scalp once purchased



    5. Can I select XS, S, M, L cap size instead of providing custom measurements? 

      Yes. We'll send you a size chart to ensure you have the best size once purchased

    6. How often can I wash my hair system?

      As often needed however, we suggest once per week and bi-monthly depending on color (blonde/pastels)

    7. Q: What activities can I do in my hair system?

      You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE