Delivery

Orders placed on www.tcchairloss.com and in office can be delivered both domestic and international. TCC Hair Loss Clinic does not ship to P.O. Box, APO/FPO address. We deliver to hotels for brides on emergency cases only.

A signature confirmation is required for all www.tcchairloss.com orders.

Delivery timelines will apply from the order shipment date. Orders placed Monday through Friday are reviewed, designed, and shipped 15-25 days after an order is placed. Orders placed on weekends and bank holidays will be processed on the following business day.

Orders are delivered Monday through Saturday, where Saturday delivery service is available. Sunday and holiday delivery is not available.

For security reasons, we do not allow the rerouting of the packages. For orders requiring signature on delivery FedEx will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our office. Clients will get notified of the return and requested to either pick-up in office or request re-shipment. Clients can however intercept their order requesting the carrier to deliver the package at the hub for pick up. A valid license is required to pick up. 

FAQs 
      1. What are your plans around COVID-19?

        A. As of, March 16, 2020 we will not have in office consultations. All hair system designs will happen via FaceTime, Google Hangouts, phone and/or e-mail

        B. Business will resume with the exception of personal contact. Design and consultations will happen via phone and/or online. Coloring, cut, and styling with still remain with our hair stylist however, clients will not be there in person. Clients will approve color, cut, and style via video conference and or text

        C. To encourage social distancing, we will mail all clients a free soft measuring tape if the client does not have one at home. This allows clients to measure their scalp with a Hair Systems Specialist

        D. Hair systems will get mailed to everyone. Even those who live near to the office in Houston, TX. Signature is required on all packages

        E. Shipment happens every Monday and Thursday of each week. Approval before shipment will happen via FaceTime, Google Hangouts, phone, or e-mail before shipment

        F: Although our hair strands are from a country in Europe, we hand select hair from women that not only have healthy hair but are physically healthy. We are taking extra precaution with our company standards in conjunction with laws around social distancing and cleaning. 

        G: Curly hair systems are permed in our Guangzhou, China office. Our perm machines sit in that office and our staff and facility have been cleared from COVID-19 as of 3/26/2020. All business that occupy the Guangzhou building are required to have their temperature checked upon entering the building

        H: The Houston, TX clinic is closed due to compliance with the city of Houston's Stay Home Work Safe Order. Staffers are working from home processing orders and conducting virtual consultations. Call (781) 613-3816 or e-mail info@tcchair.net to schedule your appointment. This lasts till April 3

        I: Our Arlington, Texas technicians office is open. Due to the Dallas Shelter In Place Order, only two technicians are on staff till April 3

      2. Does it itch?

        Clients only experience itching when its time to get the hair system re-applied (half systems). If you have sensitive skin, we encourage clients to wear a wig cap underneath their hair system. 
      1. Will the adhesive harm my hair follicles and skin? 

        Adhesives are for half hair systems only. Clients can still grow their hair underneath the hair system. Glues and tapes do not change the timing of hair growth. 

      2. Is it human hair?

        Yes, all hair systems are created with 100% European human hair. 

      3. How often is maintenance? 

        Half hair systems use adhesive, we require clients to return every 2-3 months. Tape needs to get adjusted weekly or bi-monthly depending on skin e.g. oily, dry. Full hair systems, treat as you would your normal hair. If you use an adhesive on your full hair system, we ask clients to clean the hairline weekly

      4. How long does a standard system last? 

        Half hair systems 9-12 months. Full hair systems 2 years when properly maintenance.

      5. Do you recommend products if I maintain from home? 

        Half hair systems: Yes, ghost bond platinum glue and Hairskeen hair tape. Both are strong and gentle on the skin. Full hair systems do not require any glues or tapes. Clients are to use what they have at home on hair systems for cleaning and styling. If the hair does not feel the same after cleaning and or styling, please rinse your system with another product.

      6. Will people stare?

        No. Hair systems when applied correctly will look like your natural hair. 

      7. Can I order a hair system online?  

        Yes. Shop pre-designed hair systems HERE and create your hair system from scratch HERE

      8. What makes a hair system different than a wig? 

        A TCC hair systems are created with European hair strands. They also match your skin complexion, has custom hair texture, custom hair color, custom styling, custom cut, last 2 years for full systems, last 1 year for half systems, and can be treated like real hair every day. You can also change your hair color, hairstyle, and hair texture after your hair system is made. Hair systems can be washed daily, withstand heat daily, and withstand multiple chemical dye applications. 

      9. How long does the hair system last?

        Full hair systems last a minimum of 2 years if properly maintained. Half hair systems (toppers) last 9-12 months with required maintenance every 2-3 months.
      10.  
      11. Can I select XS, S, M, L cap size instead of providing custom measurements? 

        Yes. Each size is listed on each hair system option. See measurements page for size chart

      12. I haven't started my chemotherapy treatment yet, is it okay to measure my scalp considering I still have hair? 

        Yes. Get as close to your scalp as possible so you have a great fit. We suggest parting your hair the placing the measuring tape on your part. 

      13. How often can I wash my hair system?

        As often as needed however, each hair system has a specific wash schedule. See the product description for wash schedule.  

      14. What activities can I do in my hair system?

        You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE

      15. Are hair systems surgical? 

        No. All hair systems are non-surgical.

      16. I'm a male, how can I purchase a TCC Hair System and submit measurements?

        There are two pre-designed male systems - Jesus and Anthony. These are two basic male full and half hair systems. If the two options do not meet your expectations, design your male hair system from scratch HERE. Submit a picture with order number for accuracy. See how to measure your scalp HERE to ensure the perfect fit

      17. I don't like my hair color, how can I get this fixed?

        All clients can get their hair systems color corrected within 24 hours. Online orders are sent images and videos to confirm hair color is correct. After the 24 hour window, clients will need to reschedule color correction and pay service fee. Please keep this in mind when designing and purchasing your hair system