Orders placed on and in office can be delivered both domestic and international. TCC Hair Loss Clinic does not ship to P.O. Box, APO/FPO address. We deliver to hotels for brides on emergency cases only.

A signature confirmation is required for all orders.

Delivery timelines will apply from the order design date. Hair systems ship 20-40 days after an order is placed. Orders placed on weekends and bank holidays will be processed on the following business day.

Orders are delivered Monday through Saturday, where Saturday delivery service is available. Sunday and holiday delivery is not available.

For security reasons, we do not allow the rerouting of the packages. For orders requiring signature on delivery FedEx will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our office. Clients will get notified of the return and requested to either pick-up in office or request re-shipment. Clients can however intercept their order requesting the carrier to deliver the package at the hub for pick up. A valid license is required to pick up at FedEx hub locations.

      1. Will the adhesive harm my hair follicles and skin? 

        Adhesives are for half hair systems only. Clients can still grow their hair underneath the hair system. The adhesive does not change the timing of hair growth

      2. Is it human hair?

        Yes, all hair systems are created with 100% European human hair

      3. How often is maintenance? 

        Half hair systems use adhesive, we require clients to return every 3-4 weeks. Tape needs to get adjusted weekly or bi-monthly depending on skin e.g. oily, dry. Full hair systems, treat as you would your normal hair. If you use an adhesive on your full hair system, we ask clients to clean the hairline weekly

      4. Can I order a hair system online?  

        Yes. Shop pre-designed hair systems HERE and contact us to design from scratch

      5. How long does the hair system last?

        Full hair systems last a minimum of 2 years if properly maintained. Half hair systems last 9-12 months with required maintenance every 3-4 weeks

      6. I haven't started my chemotherapy treatment yet, is it okay to measure my scalp considering I still have hair? 

        Yes. Get as close to your scalp as possible so you have a great fit. We suggest parting your hair the placing the measuring tape on your part

      7. How often can I wash my hair system?

        As often as needed however, each hair system has a specific wash schedule. See the product description for wash schedule

      8. What activities can I do in my hair system?

        You can partake in all physical activities. Sleeping, running, exercising, intimacy, sports, and swimming. We do not recommend diving. For extra confidence while doing physical activities, please contact us. Please see our client jumping off a 30ft cliff into water with no adhesive HERE

      9. I'm a male, how can I purchase a TCC Hair System and submit measurements?

         Half hair systems require an in-office consultation for accurate measurements. Full hair systems, males will follow instructions given by our Hair Systems Specialist 

      10. I don't like my hair color, how can I get this fixed?

        All clients can get their hair systems color corrected within 24 hours. Online orders are sent images and videos to confirm hair color is correct. After the 24 hour window, clients will need to reschedule color correction and pay service fee. Please keep this in mind when designing and purchasing your hair system